Privacy Policy

1. Introduction

This Privacy Policy applies to all information collected through our website (golden-pacific-systems.com), mobile applications, and any related services, sales, marketing, or events (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Golden Pacific Systems, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal information, your privacy rights, and how the law protects you.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter or marketing communications
• Request customer support or technical assistance
• Participate in surveys or promotions
• Create an account or register for our services

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Service preferences, project details, consultation requests
• Communication Data: Messages, feedback, and correspondence with us
• Account Information: Username, password, and account preferences (if applicable)

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers (e.g., Google Analytics)
• Advertising networks and partners
• Social media platforms (if you interact with our social content)
• Public databases and data aggregators

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Communication

• Respond to your inquiries and provide customer support
• Process consultation requests and schedule appointments
• Deliver services, installations, and technical support
• Send service-related notifications and updates
• Communicate about your account or transactions

3.2 Business Operations

• Improve and optimize our website and services
• Analyze usage patterns and user preferences
• Develop new products and services
• Conduct research and analytics
• Maintain security and prevent fraud

3.3 Marketing and Promotions

• Send promotional materials and special offers (with your consent)
• Personalize your experience and show relevant content
• Conduct surveys and gather feedback
• Manage contests, promotions, and events

3.4 Legal and Compliance

• Comply with legal obligations and regulations
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Respond to legal requests and prevent harm

4. Data Storage and Retention

4.1 Where We Store Your Data

Your information is stored on secure servers located in the United States. We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

4.2 How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Active Customers: Duration of business relationship plus 7 years for legal compliance
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)
• Support Tickets: 3 years after resolution
• Legal Records: As required by applicable law

4.3 Data Deletion

When we no longer need your personal information, we will securely delete or anonymize it. You may also request deletion of your data at any time by contacting us (see Section 11).

5. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission
• Secure Servers: Protected servers with firewalls and intrusion detection
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Periodic security assessments and updates
• Employee Training: Staff trained on data protection best practices
• Backup Systems: Regular backups to prevent data loss

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you and receive a copy in a portable, commonly used format.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., legal obligations, legitimate business purposes).

7.4 Right to Opt-Out

You have the right to opt out of:

• Marketing communications (unsubscribe links provided in all marketing emails)
• Certain data collection practices
• Sale of personal information (note: we do not sell personal information)
• Targeted advertising

7.5 Right to Object

You have the right to object to certain processing of your personal information, including processing for direct marketing purposes.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller.

8. Third-Party Services and Sharing

8.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website Hosting: Hosting and maintaining our website infrastructure
• Email Services: Sending emails and managing communications
• Analytics: Understanding website usage and user behavior
• Payment Processing: Processing payments securely (if applicable)
• Customer Support: Managing customer inquiries and support tickets
• Marketing: Delivering marketing campaigns and advertisements

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They cannot use your data for their own purposes.

8.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud, security issues, or illegal activities
• Enforcement of our terms and conditions

8.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

8.4 No Sale of Personal Information

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately at support@golden-pacific-systems.com, and we will take steps to delete such information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

When you click on third-party links, you will be directed away from our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Your CCPA Rights

• Right to Know: Request information about personal data collected, used, disclosed, or sold
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights
• Right to Correct: Request correction of inaccurate personal information

11.2 How to Exercise Your Rights

To exercise your CCPA rights, please contact us using the information in Section 13. We will respond to your request within 45 days.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for significant changes (if you have provided your email)
• Displaying a prominent notice on our website

Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: