Support & FAQ

We specialize in four main areas: Security Systems (alarms, cameras, access control), Home Theater (audio/video, custom installations), Home Automation (smart lighting, climate control, voice integration), and Network Solutions (WiFi, cabling, IT support). We provide complete design, installation, and ongoing support for all services.

We serve the entire San Francisco Bay Area, including Santa Rosa, San Francisco, Oakland, San Jose, Marin County, Napa Valley, and surrounding communities. Contact us to confirm service availability in your specific location.

Golden Pacific Systems has been serving the Bay Area since 1974 - that's 50 years of experience! We've installed systems in over 25,000 homes and continue to provide industry-leading service and expertise.

Yes! We provide free, no-obligation consultations to assess your needs and space. Our experts will discuss your goals, evaluate your home, and provide recommendations tailored to your requirements and budget.

Yes, we offer professional 24/7 monitoring services for alarm systems. Our monitoring center responds immediately to alerts and can dispatch emergency services if needed. You'll have peace of mind knowing your home is protected around the clock.

Absolutely! Our modern security systems include mobile apps that let you arm/disarm your system, view camera feeds, receive alerts, and control access from anywhere in the world using your smartphone or tablet.

Our security systems include battery backup that keeps your system operational during power outages. The backup typically lasts 24-48 hours, ensuring continuous protection even when the power is out.

We work with premium brands including Sony, Samsung, LG, Denon, Yamaha, Klipsch, and many others. We'll recommend the best equipment for your budget and needs, ensuring you get the best value and performance.

Yes! We can integrate existing equipment into new installations or upgrade your current setup. Our technicians will assess your existing gear and recommend the best approach to maximize your investment.

Yes, all our installations come with comprehensive warranties. Equipment carries manufacturer warranties, and our installation work is guaranteed. We stand behind our work and will address any issues promptly.

We work with major platforms including Amazon Alexa, Google Home, Apple HomeKit, and Control4. Most modern smart devices are compatible, and we can integrate lighting, climate, security, entertainment, and more into a unified system.

Absolutely! We design systems to be expandable. You can start with basic automation and add devices over time. Our systems are future-proof and designed to grow with your needs and budget.

Not at all! We design systems to be intuitive and user-friendly. We provide complete training during installation and ongoing support. Most functions can be controlled with simple voice commands or one-touch buttons.

Yes, we provide ongoing IT support and maintenance services. This includes troubleshooting, updates, optimization, and emergency support. We offer various support packages to fit your needs.

Definitely! We can assess your current network and recommend upgrades to improve speed, coverage, and reliability. Whether you need better WiFi coverage or faster wired connections, we can help.

We implement multiple security layers including firewalls, encrypted connections, secure passwords, network segmentation, and regular security updates. We can also set up VPNs and parental controls for additional protection.

Pricing varies based on project scope, equipment, and complexity. We provide detailed, transparent quotes after the free consultation. Our goal is to deliver the best value for your investment, with options to fit various budgets.

We accept cash, checks, credit cards (Visa, MasterCard, American Express, Discover), and bank transfers. Payment terms are discussed during the consultation and outlined in your service agreement.

Yes, we offer flexible financing options for qualified customers. Contact us to discuss financing plans that fit your budget and make your home technology upgrade more affordable.